Company Profile:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com.
For more information about our company, visit our website:
http://www.convergys.com/careers
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CUSTOMER SERVICE ASSOCIATES handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- Above average communication skills in English
-Basic computer operations knowledge
- An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
- An ability to deliver information at customer's knowledge level in an understandable manner
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Strong customer service orientation.
*** Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
*** Applicants should be Filipino citizens or hold relevant residence status.
*** Applicants must be willing to work in CEBU CITY.
FRESH GRADUATES ARE WELCOME TO APPLY.
