After-Sales Customer Service Manager - Male
5 years experience required
Pamocor Group of Companies
M.C. Briones Street, Highway Ibabao, Mandaue City, Cebu
Details
Pamocor Group of Companies is in need of:
AFTER-SALES CUSTOMER SERVICE MANAGER
RESPONSIBILITIES:
- Responsible for the customer-focused and efficient operation of the dealership's service department.
- Will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
- Responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index from receiving until releasing of the unit/s.
- Communicate with customers before issues arise and get involved in escalated customer issues
- Ensure that customer inconveniences, complaints, and misunderstand ings are dealt with fairly and quickly.
- Ensure that proper service sales techniques are being used.
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Assure proper repair order flow and maintain the highest possible standards of workmanship.
- Quality check completed jobs.
- Maintain reporting systems required by CEO, VP After Sales, company and manufacturer.
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Assist all subordinate service personnel in all phases of their job descriptions
- Train Service Advisors and staff
- Coordinate with insurance companies regarding customer's claims
- Prepare and check quotations in coordination with technicians for discounts and promo to customers
- Monitor database of all existing customers and schedule
- Review bill of statement to ensure on time release to customers
REQUIREMENTS
- Male, not more than 45 years of age
- Bachelor Degree (College/University Graduate) ; Preferable diploma of Mechanical Engineering
- At least 8 years experience in Mechanic and at least 5 years in the management of a - workshop for cars and trucks maintenance and repair
- High levels of customer orientation and marketing skills
- Good planning skills for a cost efficient, effective operation
- Must have leadership qualities
For more inquiries, please visit our website
http://www.chevrolet.com.ph
http://www.chevy-gmc.net
AFTER-SALES CUSTOMER SERVICE MANAGER
RESPONSIBILITIES:
- Responsible for the customer-focused and efficient operation of the dealership's service department.
- Will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
- Responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index from receiving until releasing of the unit/s.
- Communicate with customers before issues arise and get involved in escalated customer issues
- Ensure that customer inconveniences, complaints, and misunderstand ings are dealt with fairly and quickly.
- Ensure that proper service sales techniques are being used.
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Assure proper repair order flow and maintain the highest possible standards of workmanship.
- Quality check completed jobs.
- Maintain reporting systems required by CEO, VP After Sales, company and manufacturer.
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Assist all subordinate service personnel in all phases of their job descriptions
- Train Service Advisors and staff
- Coordinate with insurance companies regarding customer's claims
- Prepare and check quotations in coordination with technicians for discounts and promo to customers
- Monitor database of all existing customers and schedule
- Review bill of statement to ensure on time release to customers
REQUIREMENTS
- Male, not more than 45 years of age
- Bachelor Degree (College/University Graduate) ; Preferable diploma of Mechanical Engineering
- At least 8 years experience in Mechanic and at least 5 years in the management of a - workshop for cars and trucks maintenance and repair
- High levels of customer orientation and marketing skills
- Good planning skills for a cost efficient, effective operation
- Must have leadership qualities
For more inquiries, please visit our website
http://www.chevrolet.com.ph
http://www.chevy-gmc.net
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