Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JPMorgan Chase & Co. captive operations .
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than March 2010. JPMorgan Chase & Co. – Cebu Captive Operations JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co. JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture: JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
The Role:
Customer Support Advisor- Collections As a Collections-Customer Support Advisor, you play an integral role in Credit Card Services by handling the very first interaction with Chase customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. As a Customer Support Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals.
Qualifications:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous collections, customer service, sales, or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Demonstrated decision making, problem solving and analytical skills
• Strong communication skills both written and verbal
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Demonstrated persuasion and negotiating skills
• Must be willing to work in an environment that requires heavy phone-based customer interaction
• Full-Time positions available.
For more information about our company, visit our website:
http://www.jpmorganchase.com/careers Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
