TITLE: SECURITY OPERATIONS MANAGER
JPMorgan Chase & Co. – Cebu Captive Operations JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co. JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture: JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
Job Descriptions:
Roles & Responsibilities include specific functions/ tasks/ performance objectives: • Manages infrastructure supervisors; includes all people management processes (performance management), staffing (candidate selection, interviewing and hiring) and day-to-day leadership and guidance to assign work to team and/or function
• Oversees the implementation of tactical plans to address immediate business and key tasks with limited oversight or guidance from direct management
• Prioritizes team workload and effectively delegates responsibilities across assigned area of responsibility
• Develops, reviews and revises processes to meet business requirements and maintain customer focus
• Plans and manages budget process as assigned; manages department to forecasted headcount
• Assists in planning for changes in business scope or customer requirements by working within framework provided by direct manager
• Acts as primary point of contact for first-level escalations
• Supports all assigned projects for area of responsibility and leads intra-team projects
• Develops tactical plans to address immediate business and key tasks; frequently interacts with next level Infrastructure manager to obtain guidance and additional direction
• Fosters collaborative working relationships with associates, peers and clients both within and across organizational boundaries.
• Acts as primary point of contact for first-level escalations; supports all assigned projects for area of responsibility; leads intra-team and intra-department projects; develops, reviews, and revises processes to be customer focused
- Develop, implement and monitor policies, procedures and security practices to safeguard the company's employees, assets and property information.
- Maintain extensive internal contacts within the company's different lines of business.
- Coordinate security and investigation activities for all Philippines based operations
- Manage various security and alarm systems controlled by the regional 24-hour console in Singapore
Qualifications: • Industry related degree or equivalent experience required
• Experience leading organizational and operational change initiatives mandatory
• 8-10 years experience managing medium to large departments, including budget responsibility desired
• Experience leading the development and execution of organizational missions, objectives, and milestones desired
Technical Skills:
• Change Management
• Customer Service
• Infrastructure Product Knowledge
• Lotus Notes
• Microsoft Office Products (Excel, PowerPoint, Project, Word)
• Performance Metrics and Reporting
• Technical Problem Resolution
• Technical Systems and Operation Management
Professional Skills: • Business Process Improvements/Reengineering
• Communication
• Customer/Client Needs Management
• Development of Self/Others
• Firm/Business Knowledge
• Industry Acumen
• Leadership
• Negotiation Skills
• People Management - Staff
• Resource Management
• Coordination Skills
• Preferred Skills & Experience - include specifics, as above
• Industry standard certifications like PMP, ITIL, CCNA
- Degree holder from a reputable university
- Preferably with 3-4 years working experience in the same field or its equivalent
- Excellent written and oral communication skills (English)
- Sound knowledge of security systems, computer and related technologies and its applications
- Can work in highly stressful situations while remaining calm and professional
- Proven interpersonal skills
For more information about our company, visit our website:
http://www.jpmorganchase.com/careers Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
_20100120105800_10.JPG)
