Canada Customer Service Representative (February 16, 2012)
Less than 1 year experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, finan cial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to buil ding vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose cred it card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
The Role: Customer Service Representative
- A Customer Service Representative will provide personalized customer service to exceed clients' time and quality expectations.
- An Representative processes transactions promptly and accurately responds to client requests and inquiries, including the administration of all rewards and fees.
- The candidate will be processing customer inquiries by proceeding through appropriate work flows determined b y probing and listening.
- Also, the Representative will be responsible for attending financial and non-financial customer inquiries (e.g.billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance).
- The position entails integrating knowledge of Chase products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to Chase products and services, explaining features and benefits and how it addresses account holder's preferences or concerns, facilitates enrollment of the customer in the program or transfers them to the correct department to process client's request.
- Heavy emphasis is placed on the candidate's communication and interpersonal skills.
- The Representative is passionate about providing quality customer service and enjoy working in a marketing support-focused environment as well.
- The candidate is results-oriented and enjoys the challenge of meeting or exceeding goals.
- As a Customer Service Representative, the position plays a key role in helping Chase retain and grow the business through the ability to provide high quality customer service and be well equipped with products and services so as to enhance customer's experience.
Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ab ility to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, finan cial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to buil ding vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose cred it card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
The Role: Customer Service Representative
- A Customer Service Representative will provide personalized customer service to exceed clients' time and quality expectations.
- An Representative processes transactions promptly and accurately responds to client requests and inquiries, including the administration of all rewards and fees.
- The candidate will be processing customer inquiries by proceeding through appropriate work flows determined b y probing and listening.
- Also, the Representative will be responsible for attending financial and non-financial customer inquiries (e.g.billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance).
- The position entails integrating knowledge of Chase products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to Chase products and services, explaining features and benefits and how it addresses account holder's preferences or concerns, facilitates enrollment of the customer in the program or transfers them to the correct department to process client's request.
- Heavy emphasis is placed on the candidate's communication and interpersonal skills.
- The Representative is passionate about providing quality customer service and enjoy working in a marketing support-focused environment as well.
- The candidate is results-oriented and enjoys the challenge of meeting or exceeding goals.
- As a Customer Service Representative, the position plays a key role in helping Chase retain and grow the business through the ability to provide high quality customer service and be well equipped with products and services so as to enhance customer's experience.
Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ab ility to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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