Team Manager CAF Cebu
5 years experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and pr ivate equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
TEAM MANAGER - CAF Cebu Captive Operations
The Customer Service Team Manager will be responsible for managing, coordinating and directing daily operations of a unit of 15 Customer Service Representatives while maintaining overall team productivity to meet objectives. The position entails delegating various tasks and responsibilities and setting workflow priorities to staff members; introducing new procedures and tracking and coaching individual team members in their performance as well as enhancing marketin g support coaching techniques to reach service to marketing support goals.
Other responsibilities include but are not limited to the following:
* Monitor daily productivity, business and quality review of input
* Process exception items and resolve complex issues while reviewing and recommending system modifications
* Recommend human resource actions
* Coordinate with management and other supervisors for attending to operation concerns
* Work on special projects
* Have interaction with customers, suppliers and company employees outside your immediate work area
* Act as a liaison between marketing support coach, management and representative
* Monitor daily marketing support productivity of individual team members
* Maintain overall team marketing support productivity to meet objectives
* Improve metrics
Qualifications
· Five ye ar related experience or specialized education plus at least two year supervisory experience
· Oral communications skills
· Writing skills and reading skills
· Ability to work in fast-paced environment
· Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
· Demonstrate strong problem handling and analytical skills
· Knowledge of basic computing
· Organizational skills and ability to multi-task
· Strong interpersonal skills
· Teamwork orientation
· Demonstrate ability to understand, follow and break down highly complex processes and procedures
· Display a high sense of urgency
· Analytical aptitude, results-oriented and able to meet tight deadlines
· Demonstrate ability to work independently and prioritize tasks
· Customer-focused
· Auto Finance experience a plus
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and pr ivate equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
TEAM MANAGER - CAF Cebu Captive Operations
The Customer Service Team Manager will be responsible for managing, coordinating and directing daily operations of a unit of 15 Customer Service Representatives while maintaining overall team productivity to meet objectives. The position entails delegating various tasks and responsibilities and setting workflow priorities to staff members; introducing new procedures and tracking and coaching individual team members in their performance as well as enhancing marketin g support coaching techniques to reach service to marketing support goals.
Other responsibilities include but are not limited to the following:
* Monitor daily productivity, business and quality review of input
* Process exception items and resolve complex issues while reviewing and recommending system modifications
* Recommend human resource actions
* Coordinate with management and other supervisors for attending to operation concerns
* Work on special projects
* Have interaction with customers, suppliers and company employees outside your immediate work area
* Act as a liaison between marketing support coach, management and representative
* Monitor daily marketing support productivity of individual team members
* Maintain overall team marketing support productivity to meet objectives
* Improve metrics
Qualifications
· Five ye ar related experience or specialized education plus at least two year supervisory experience
· Oral communications skills
· Writing skills and reading skills
· Ability to work in fast-paced environment
· Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
· Demonstrate strong problem handling and analytical skills
· Knowledge of basic computing
· Organizational skills and ability to multi-task
· Strong interpersonal skills
· Teamwork orientation
· Demonstrate ability to understand, follow and break down highly complex processes and procedures
· Display a high sense of urgency
· Analytical aptitude, results-oriented and able to meet tight deadlines
· Demonstrate ability to work independently and prioritize tasks
· Customer-focused
· Auto Finance experience a plus
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
0 comments:
Post a Comment