Operations Manager (Cebu City)
2 years experience required
Convergys Corporation
IT Park, Cebu City, Cebu
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Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
We are currently looking for OPERATIONS MANAGER (CEBU CITY)
JOB DESCRIPTIONS:
* This position is responsible for coaching and supporting Team Supervisors in a Service Center.Operations environment.
* This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
* Analyze performance results and implement strategies in a provocative manner.
* Analyze and maintain all Client Service Level Agreements.
* Ensure department operates according to client and company measures.
* Maintain understanding of client specific training.
* Resolve escalated customer complaints.
REQUIREMENTS:
* Completed at least 2 years of college or its equivalent.
* Fluent in English and communicates clearly.
* Proficient in basic computer operations.
* Proficient with various software applications such as Microsoft Word & Excel.
* Has working knowledge of applicable customer contact systems (phone, email, web).
* Has previous working experience in the same position for at least 1 year and 1 year experience as a Team Leader specializing in Customer Service or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Back office experience is an advantage.
* Preferably with passport and a U.S. Visa.
* Must be willing to travel to the U.S. on short notice to train there for at least a month.
For more information about our company, visit our website:
http://www.conv
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
We are currently looking for OPERATIONS MANAGER (CEBU CITY)
JOB DESCRIPTIONS:
* This position is responsible for coaching and supporting Team Supervisors in a Service Center.Operations environment.
* This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
* Analyze performance results and implement strategies in a provocative manner.
* Analyze and maintain all Client Service Level Agreements.
* Ensure department operates according to client and company measures.
* Maintain understanding of client specific training.
* Resolve escalated customer complaints.
REQUIREMENTS:
* Completed at least 2 years of college or its equivalent.
* Fluent in English and communicates clearly.
* Proficient in basic computer operations.
* Proficient with various software applications such as Microsoft Word & Excel.
* Has working knowledge of applicable customer contact systems (phone, email, web).
* Has previous working experience in the same position for at least 1 year and 1 year experience as a Team Leader specializing in Customer Service or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Back office experience is an advantage.
* Preferably with passport and a U.S. Visa.
* Must be willing to travel to the U.S. on short notice to train there for at least a month.
For more information about our company, visit our website:
http://www.conv
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