Sales Customer Service Associates
No experience required
Convergys Corporation
Cebu City, Cebu
Video Profile
Details
STAND OUT AND WEAR YOUR DREAMS… IN STYLE!
GET HIRED and GET A LIMITED EDITION CONVERGYS-BENCH GRAPHIC SHIRT PLUS GET A CHANCE TO BE PART OF THE FIRST 150 SUCCESSFUL CANDIDATES TO WIN A BENCH SHOPPING SPREE!
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RESPONSIBILITIES
A SALES CUSTOMER SERVICE ASSOCIATES handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
QUALIFICATIONS
- We are looking for candidates who have completed at least 2 years of one college course
- Excellent communication skills in English
- We need candidates who are familiar with basic computer operations
- Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- Has an ability to deliver information at customer's knowledge level in an understandable manner
- Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Has strong interpersonal skills and ability to think independently and follow through effectively
- We need candidates who are dependable, keen on details and have strong customer service orientation.
- We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
- Applicants should be Filipino citizens or hold relevant residence status.
GET HIRED and GET A LIMITED EDITION CONVERGYS-BENCH GRAPHIC SHIRT PLUS GET A CHANCE TO BE PART OF THE FIRST 150 SUCCESSFUL CANDIDATES TO WIN A BENCH SHOPPING SPREE!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RESPONSIBILITIES
A SALES CUSTOMER SERVICE ASSOCIATES handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
QUALIFICATIONS
- We are looking for candidates who have completed at least 2 years of one college course
- Excellent communication skills in English
- We need candidates who are familiar with basic computer operations
- Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- Has an ability to deliver information at customer's knowledge level in an understandable manner
- Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Has strong interpersonal skills and ability to think independently and follow through effectively
- We need candidates who are dependable, keen on details and have strong customer service orientation.
- We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
- Applicants should be Filipino citizens or hold relevant residence status.
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