Team Leader (Cebu City)
1 year experience required
Convergys Corporation
Cebu City, Cebu
Video Profile
Details
Company Profile:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
TEAM LEADER (CEBU CITY)
JOB PROFILE:
- Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
- Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Ability to coach, develops action plans, which maximize performance and provide effective feedback.
- Proven ability to analyze and improve work processes and policies
- Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
- Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
REQUIREMENTS:
- By preference, talent should be from Cebu or its nearby provinces (Bacolod or Iloilo) and is willing to relocate with or without relocation assistance from us.
- Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field or Completed at least 2 years of college or its equivalent
- Fluent in English and communicates clearly
- Proficient in basic computer operations
- Proficient with various software applications such as Microsoft Word, Excel & Powerpoint
- Has working knowledge of applicable customer contact systems (phone, email, web)
- Applicants should be Filipino citizens or hold relevant residence status.
- Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
- Passport will be required for certain accounts.
For more information about our company, visit our website:
http://www.conv
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
TEAM LEADER (CEBU CITY)
JOB PROFILE:
- Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
- Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Ability to coach, develops action plans, which maximize performance and provide effective feedback.
- Proven ability to analyze and improve work processes and policies
- Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
- Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
REQUIREMENTS:
- By preference, talent should be from Cebu or its nearby provinces (Bacolod or Iloilo) and is willing to relocate with or without relocation assistance from us.
- Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field or Completed at least 2 years of college or its equivalent
- Fluent in English and communicates clearly
- Proficient in basic computer operations
- Proficient with various software applications such as Microsoft Word, Excel & Powerpoint
- Has working knowledge of applicable customer contact systems (phone, email, web)
- Applicants should be Filipino citizens or hold relevant residence status.
- Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
- Passport will be required for certain accounts.
For more information about our company, visit our website:
http://www.conv
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