CEBU - Team Manager (active pooling)
1 year experience required
Stream Global Services
Asia Town I.T. Park, Apas, Cebu City, Cebu
Details
Stream Global Services
As a premium, global provider of sales, customer care, technical support, and complex process outsourcing services, Stream focuses on increasing brand value, revenue and operational efficiencies for our clients. Stream is a recognized leader at excelling within the most demanding and complex customer care engagements, where a highly-skilled workforce with specialized training is required. Our innovative service solutions address specific client needs through proven best practices, clear vision and solid leadership. Stream blends agility with a global, standardized delivery model to create smart, flexible solutions that help solve our clients' critical business needs. Stream handles more than 150 million voice, chat, and e-mail contacts annually in 35 languages.
Come join us today, and see your career take off.
CEBU - Team Manager (active pooling)
Responsibilities:
• You are responsible for the daily one-on-one supervision and management of all Support Professionals on assigned team.
• You will ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') obligations of our clients through the management of operational activity of the team.
• Under the direction of the Service Delivery Manager, you implement systems and processes to achieve client-specified metrics while providing development opportunities to our Support Professionals.
Requirements:
• Candidate must possess a Bachelor's/College Degree in any field.
• Candidate must have at least 1 year of experience as a Team Leader in a Sales account.
• Candidate must possess ability to motivate, mentor and develop a team.
• Candidate must be proficient in MS Office.
• Candidate must possess above average problem solving and decision making skills.
• Candidate must possess excellent oral and written communications skills.
• Candidate must be willing to work on rotating shifts, including weekends and holidays.
As a premium, global provider of sales, customer care, technical support, and complex process outsourcing services, Stream focuses on increasing brand value, revenue and operational efficiencies for our clients. Stream is a recognized leader at excelling within the most demanding and complex customer care engagements, where a highly-skilled workforce with specialized training is required. Our innovative service solutions address specific client needs through proven best practices, clear vision and solid leadership. Stream blends agility with a global, standardized delivery model to create smart, flexible solutions that help solve our clients' critical business needs. Stream handles more than 150 million voice, chat, and e-mail contacts annually in 35 languages.
Come join us today, and see your career take off.
CEBU - Team Manager (active pooling)
Responsibilities:
• You are responsible for the daily one-on-one supervision and management of all Support Professionals on assigned team.
• You will ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') obligations of our clients through the management of operational activity of the team.
• Under the direction of the Service Delivery Manager, you implement systems and processes to achieve client-specified metrics while providing development opportunities to our Support Professionals.
Requirements:
• Candidate must possess a Bachelor's/College Degree in any field.
• Candidate must have at least 1 year of experience as a Team Leader in a Sales account.
• Candidate must possess ability to motivate, mentor and develop a team.
• Candidate must be proficient in MS Office.
• Candidate must possess above average problem solving and decision making skills.
• Candidate must possess excellent oral and written communications skills.
• Candidate must be willing to work on rotating shifts, including weekends and holidays.
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