Technical Support
2 years experience required
Dreamscape Networks Inc.
Cebu Business Park, Cebu City, Cebu
Details
Dreamscape Networks is one of the worlds largest hosting and data server solution companies, located throughout the Asia Pacific region.
Dreamscape is an exciting player in the digital media industry.
TECHNICAL SUPPORT
To be successful in this role you must:
- Must be at least 18 years of age
- College Level (preferably in the IT or any related field)
- Excellent English communication skill
- Excellent Oral and Written English skills
- Excellent listening skills and keen attention to detail
- Internet Savvy
- Knowledgeable on email setup using MS Outlook, Thunderbird, Mac Mail, etc
- Web hosting knowledge is a plus
- Excellent Troubleshooting skills
- Lateral thinker and problem solver
- Typing speed of 30wpm or more
The role will involve:
• Supporting over 1,000,000 users
• Logging Support calls and emails
• Troubleshooting and resolving incidents
• Escalating Serious issues
• Working to resolve on-going/recurring problems
Characteristics
- Must be self motivated and able to work in a team
- Must be punctual and reliable
- Must be motivated and focused
- Must be hungry to consistently achieve KPI's and earn generous bonuses
- Must be looking for success and personal growth at a very dynamic company
- Willing to learn and excel in a long term career
- Only the best need apply as above average salary available
Dreamscape is an exciting player in the digital media industry.
TECHNICAL SUPPORT
To be successful in this role you must:
- Must be at least 18 years of age
- College Level (preferably in the IT or any related field)
- Excellent English communication skill
- Excellent Oral and Written English skills
- Excellent listening skills and keen attention to detail
- Internet Savvy
- Knowledgeable on email setup using MS Outlook, Thunderbird, Mac Mail, etc
- Web hosting knowledge is a plus
- Excellent Troubleshooting skills
- Lateral thinker and problem solver
- Typing speed of 30wpm or more
The role will involve:
• Supporting over 1,000,000 users
• Logging Support calls and emails
• Troubleshooting and resolving incidents
• Escalating Serious issues
• Working to resolve on-going/recurring problems
Characteristics
- Must be self motivated and able to work in a team
- Must be punctual and reliable
- Must be motivated and focused
- Must be hungry to consistently achieve KPI's and earn generous bonuses
- Must be looking for success and personal growth at a very dynamic company
- Willing to learn and excel in a long term career
- Only the best need apply as above average salary available
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