NOW HIRING! Technical Support Associates – Video Repair
1 year experience required
Teletech
Levels 1 & 2, Oakridge IT Center, 880 A.S. Fortuna St., Mandaue City, Cebu
Video Profile
Details
NOW HIRING! Technical Support Associates – Video Repair
A World of Opportunities
TeleTech offers a world of opportunities—literally. With approximately 120 service delivery centers in 15 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that's global reach.
JOB OVERVIEW:
This Technical Support Representative will answer inbound calls for clients of a leading Cable Television Systems provider in the US. The successful candidate will handle queries from customers who sign up for new cable television service or who have problems with existing service.
DUTIES AND RESPONSIBILITIES:
The Representative will speak to new customers about the various products and services available through the cable company and offer additional products such as high speed internet, cable TV and digital cable, business networks, and telephone service. The successful candidate must be able to handle issues with billing or with service quality. They will manage the customer service experience by addressing and solving some issues themselves, or may connect customers to a manager or supervisor who is able to finish assisting the customer.
JOB QUALIFICATIONS:
- Must be at least 18 years of age
- Must have completed at least 2 years in college
- Able to communicate clearly in English
- Must pass customer service/computer assessments (able to use Windows and meet minimum typing speed)
- Excellent customer service and interpersonal skills (can calm customers who are upset or frustrated)
- Must possess active listening skills with a keen attention to detail
- Flexible and can adapt to change easily
Join us and enjoy our above standard company benefits
- Medical and Life Insurance
- Medical, Optical and Dental Benefits
- On Site Medical Clinic
- Transportation, Meal and Rice Allowance
- Location Incentives
- Competitive Night Differential Pay
- Professional Working Environment and Facilities
- Employee Driven Activities, Programs and Organizations
- On Site Fitness Gym
For more information about our company, visit our website:
http://www.teletech.com
A World of Opportunities
TeleTech offers a world of opportunities—literally. With approximately 120 service delivery centers in 15 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that's global reach.
JOB OVERVIEW:
This Technical Support Representative will answer inbound calls for clients of a leading Cable Television Systems provider in the US. The successful candidate will handle queries from customers who sign up for new cable television service or who have problems with existing service.
DUTIES AND RESPONSIBILITIES:
The Representative will speak to new customers about the various products and services available through the cable company and offer additional products such as high speed internet, cable TV and digital cable, business networks, and telephone service. The successful candidate must be able to handle issues with billing or with service quality. They will manage the customer service experience by addressing and solving some issues themselves, or may connect customers to a manager or supervisor who is able to finish assisting the customer.
JOB QUALIFICATIONS:
- Must be at least 18 years of age
- Must have completed at least 2 years in college
- Able to communicate clearly in English
- Must pass customer service/computer assessments (able to use Windows and meet minimum typing speed)
- Excellent customer service and interpersonal skills (can calm customers who are upset or frustrated)
- Must possess active listening skills with a keen attention to detail
- Flexible and can adapt to change easily
Join us and enjoy our above standard company benefits
- Medical and Life Insurance
- Medical, Optical and Dental Benefits
- On Site Medical Clinic
- Transportation, Meal and Rice Allowance
- Location Incentives
- Competitive Night Differential Pay
- Professional Working Environment and Facilities
- Employee Driven Activities, Programs and Organizations
- On Site Fitness Gym
For more information about our company, visit our website:
http://www.teletech.com
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