Customer Service Representative - CAF
Less than 1 year experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Apas, Cebu City, Cebu
Details
About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. In Asia Pacific, J.P. Morgan operates through 26 offices in 15 countries and has developed its wholesale banking franchise during a history of almost 160 years in the region. More information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
The Philippines
J.P. Morgan Chase & Co. began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. J.P. Morgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. is also rapidly expanding its Global Service Center to provide services for the firm's various lines of business and support its customers and clients around the world.
Position: Customer Service Representative
The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appr opriate work flows determined by questioning and listening. The candidate will also be responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails integrating knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining features and benefits and how it addresses account holder's preferences or concerns. The candidate will also be required to explain disclosures and product/service provisions and will be responsible for tracking dispositions.
Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ability to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. In Asia Pacific, J.P. Morgan operates through 26 offices in 15 countries and has developed its wholesale banking franchise during a history of almost 160 years in the region. More information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
The Philippines
J.P. Morgan Chase & Co. began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. J.P. Morgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. is also rapidly expanding its Global Service Center to provide services for the firm's various lines of business and support its customers and clients around the world.
Position: Customer Service Representative
The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appr opriate work flows determined by questioning and listening. The candidate will also be responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails integrating knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining features and benefits and how it addresses account holder's preferences or concerns. The candidate will also be required to explain disclosures and product/service provisions and will be responsible for tracking dispositions.
Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ability to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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