Customer Service Advisor
Less than 1 year experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JPMorgan Chase & Co. captive operations.
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than February 2010.
JPMorgan Chase & Co. - Cebu captive operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we have a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan Chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase & Co.
JPMorgan Chase & Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase & Co. is located in New York. JPMorgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase & Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase & Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase & Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
The Role: Customer Service Advisor
RESPONSIBILITIES:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder's preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.
REQUIREMENTS:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous customer service or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than February 2010.
JPMorgan Chase & Co. - Cebu captive operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we have a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan Chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase & Co.
JPMorgan Chase & Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase & Co. is located in New York. JPMorgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase & Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase & Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase & Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
The Role: Customer Service Advisor
RESPONSIBILITIES:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder's preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.
REQUIREMENTS:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous customer service or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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