Senior Operations Manager
2 years experience required
TeleTech
A.S Fortuna St., Mandaue City, Cebu
Details
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.
We perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility. Our services and solutions include, but are not limited to:
• Complex customer management,
• Direct sales and marketing,
• Training development and delivery,
• Recruiting, staffing, and workforce management,
• Loan processing,
• Benefits and claims administration,
• Vendor management,
• Payroll administration, and
• eCommerce.
Currently we are looking for:
SENIOR OPERATIONS MANAGER
Qualifications:
• 2 to 4 years experience as a Manager in a high volume quality-driven contact center environment supporting voice, chat, and/or e-mail interactions.
• Role model - Leadership by Example; Professional Demeanor
• Up-to-date management skills and understanding of employee motivation
• World-class customer handling skills and the ability to drive team performance in this area
• Understanding of Key Performance Indicators, including the working knowledge to drive the appropriate behavior
• Sense of urgency and responsibility
• Good communication and presentation skills, both written and verbal
• Superb time management skills
• Excellent fit with an empowered, accountable, and successful management team
For more information about our company, visit our website:
http://www.teletech.com
We perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility. Our services and solutions include, but are not limited to:
• Complex customer management,
• Direct sales and marketing,
• Training development and delivery,
• Recruiting, staffing, and workforce management,
• Loan processing,
• Benefits and claims administration,
• Vendor management,
• Payroll administration, and
• eCommerce.
Currently we are looking for:
SENIOR OPERATIONS MANAGER
Qualifications:
• 2 to 4 years experience as a Manager in a high volume quality-driven contact center environment supporting voice, chat, and/or e-mail interactions.
• Role model - Leadership by Example; Professional Demeanor
• Up-to-date management skills and understanding of employee motivation
• World-class customer handling skills and the ability to drive team performance in this area
• Understanding of Key Performance Indicators, including the working knowledge to drive the appropriate behavior
• Sense of urgency and responsibility
• Good communication and presentation skills, both written and verbal
• Superb time management skills
• Excellent fit with an empowered, accountable, and successful management team
For more information about our company, visit our website:
http://www.teletech.com
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