Financial Service Advisor / Customer Service Advisor
Less than 1 year experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
Position: Financial Service Advisor / Customer Service Advisor
Job Summary:
- The Customer Service Advisor/Financial Service Advisor is responsible for engaging the customer by identifying customer needs using appropriate listening and probing techniques and addressing them accordingly through resolution or product information.
- This position is also responsible for accurate and timely summation and documentation of call inquiry or client's request regarding products.
Responsibilities:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by probing and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails providing product information to customers which includes asking questions to learn about customer preferences directly related to Chase Products and services, explaining features and benefits and how they address account holder's preferences or concerns, administering the enrollment process for the customer in the program or transferring them to the correct department.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for timely and summation of the customer's request.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for timely and accurate dispositioning of offer outcomes.
REQUIREMENTS:
• Candidate must have completed at least 2 years in college
• Should be willing to work on graveyard shifts.
• Required language(s): English.
• Previous customer service or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
Position: Financial Service Advisor / Customer Service Advisor
Job Summary:
- The Customer Service Advisor/Financial Service Advisor is responsible for engaging the customer by identifying customer needs using appropriate listening and probing techniques and addressing them accordingly through resolution or product information.
- This position is also responsible for accurate and timely summation and documentation of call inquiry or client's request regarding products.
Responsibilities:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by probing and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails providing product information to customers which includes asking questions to learn about customer preferences directly related to Chase Products and services, explaining features and benefits and how they address account holder's preferences or concerns, administering the enrollment process for the customer in the program or transferring them to the correct department.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for timely and summation of the customer's request.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for timely and accurate dispositioning of offer outcomes.
REQUIREMENTS:
• Candidate must have completed at least 2 years in college
• Should be willing to work on graveyard shifts.
• Required language(s): English.
• Previous customer service or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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