Vendor Performance Manager
1 year experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
VENDOR PERFORMANCE MANAGER
Job Descriptions:
1) Manages Vendor Performance & deliverables daily for Chase
a) Revenue
b) Productivity
2) Analysis of Vendor Performance data & identifies opportunities for improvements & efficiencies
a) Failure to manage the operation & relations can lead to loss of Revenue, poor standards of service
3) Also supports unbiased feedback on vendor capabilities & capacity
a) Ineffective leadership & disregard of Chase Values can result in impact to the business & the Organization
b) Failure to maintain confidentiality can lead to loss of reputation & goodwill
4) Demonstrate an ability to lead Cross-functional Team's within Chase ( Training, Operations, Quality Verification, Recruitment) and ad hoc departments to ensure deliverables are met by the Vendors
a) Failure to maintain an accurate and up to date knowledge of Chase products, systems and procedures could result in errors of judgment & mistakes leading to loss of revenue, poor performance & increased costs
5) Be the point contact for Contest ideas & work with Marketing to support R&R Programs
6) Responsible for ad hoc Launch Support as allocated by Delivery Collections Leader
7) Updating Delivery Leader on a regular basis on business issues & Vendor performance
a) Failure to react quickly & effectively in crisis situations can result in losses
8) Responsible for self-development to ensure own technical & product knowledge is up to date
Qualifications:
• Graduate or with equivalent business experience
• Very high level of collections technical expertise in order to perform any job in unit; previous experience collecting at 120+ days delinquency preferred
• Thorough understanding of the Fair Debt Collection Practices Act
• Understanding of Performance Management Techniques with an ability to coach, train & develop others
• Self-starter with minimum supervision
• Excellent communication & interpersonal skills ( both written & verbal )
• Analytical & problem solving Ability
• Flexibility & Adaptability
• Effective Decision Making skills
• Excellent presentation skills
• Knowledge of Project Management techniques
• Strong knowledge of advanced Word, Excel, Power point
• Ability to plan & organize time effectively
• Recruitment & Selection Skills
• Must be willing to work in Clark, Pampanga
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
VENDOR PERFORMANCE MANAGER
Job Descriptions:
1) Manages Vendor Performance & deliverables daily for Chase
a) Revenue
b) Productivity
2) Analysis of Vendor Performance data & identifies opportunities for improvements & efficiencies
a) Failure to manage the operation & relations can lead to loss of Revenue, poor standards of service
3) Also supports unbiased feedback on vendor capabilities & capacity
a) Ineffective leadership & disregard of Chase Values can result in impact to the business & the Organization
b) Failure to maintain confidentiality can lead to loss of reputation & goodwill
4) Demonstrate an ability to lead Cross-functional Team's within Chase ( Training, Operations, Quality Verification, Recruitment) and ad hoc departments to ensure deliverables are met by the Vendors
a) Failure to maintain an accurate and up to date knowledge of Chase products, systems and procedures could result in errors of judgment & mistakes leading to loss of revenue, poor performance & increased costs
5) Be the point contact for Contest ideas & work with Marketing to support R&R Programs
6) Responsible for ad hoc Launch Support as allocated by Delivery Collections Leader
7) Updating Delivery Leader on a regular basis on business issues & Vendor performance
a) Failure to react quickly & effectively in crisis situations can result in losses
8) Responsible for self-development to ensure own technical & product knowledge is up to date
Qualifications:
• Graduate or with equivalent business experience
• Very high level of collections technical expertise in order to perform any job in unit; previous experience collecting at 120+ days delinquency preferred
• Thorough understanding of the Fair Debt Collection Practices Act
• Understanding of Performance Management Techniques with an ability to coach, train & develop others
• Self-starter with minimum supervision
• Excellent communication & interpersonal skills ( both written & verbal )
• Analytical & problem solving Ability
• Flexibility & Adaptability
• Effective Decision Making skills
• Excellent presentation skills
• Knowledge of Project Management techniques
• Strong knowledge of advanced Word, Excel, Power point
• Ability to plan & organize time effectively
• Recruitment & Selection Skills
• Must be willing to work in Clark, Pampanga
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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