IT Tech Support for Cebu Captive Operations (June 2010)
2 years experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
IT Tech Support for Cebu Captive Operations (June 2010)
The Role
• Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktop, Laptop, Thin Client and Phone), and documenting any fixes or troubleshooting steps to ensure procedural consistency.
• Tier2 support for hardware/software. Respond to and triage escalated 2nd-tier support requests for all production network and server systems, and work with other Operations team members to follow issues through resolution.
• Coordinate issue resolution with 3rd-tier support personnel or outside vendors, as appropriate.
• Perform installations of new or updated systems into the test and production environments by following prescribed Build Guides or Software Installations Guides.
• Monitor production environment using existing monitoring tools of workstation, servers and peripheral devices at the sites.
Qualifications
• College degree in Computer Engineering or Computer Science or related course.
• 2 years experience as Technical / Desktop Support, IT Team Lead, and Service Analysts etc.
• MCP or any related certifications are a plus.
• Customer service oriented.
• Experience with Incident Management methodologies, systems and tools.
• Experience working with geographically distributed and culturally diverse work-groups.
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Experience with NICE call recording a plus
• Experience with predictive dialer technologies is a plus
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
IT Tech Support for Cebu Captive Operations (June 2010)
The Role
• Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktop, Laptop, Thin Client and Phone), and documenting any fixes or troubleshooting steps to ensure procedural consistency.
• Tier2 support for hardware/software. Respond to and triage escalated 2nd-tier support requests for all production network and server systems, and work with other Operations team members to follow issues through resolution.
• Coordinate issue resolution with 3rd-tier support personnel or outside vendors, as appropriate.
• Perform installations of new or updated systems into the test and production environments by following prescribed Build Guides or Software Installations Guides.
• Monitor production environment using existing monitoring tools of workstation, servers and peripheral devices at the sites.
Qualifications
• College degree in Computer Engineering or Computer Science or related course.
• 2 years experience as Technical / Desktop Support, IT Team Lead, and Service Analysts etc.
• MCP or any related certifications are a plus.
• Customer service oriented.
• Experience with Incident Management methodologies, systems and tools.
• Experience working with geographically distributed and culturally diverse work-groups.
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Experience with NICE call recording a plus
• Experience with predictive dialer technologies is a plus
For more information about our company, visit our website:
http://www.jpmorgan.com
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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