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February 27, 2012

Database Administrator

1 year experience required

WL Outsourcing Philippines, Inc.

Rm 307 3/F A.D. Gothong I.T. Center Bgy. Subangdaku, Mandaue City, Cebu
Posted on : February 27, 2012 10:47 am
Category : Database
Job ID : 40086
Accepting applications until March 28, 2012, Wednesday

Details

WL OUTCOURSING PHILIPPINES INC.

Is currently looking for:

DATABASE ADMINISTRATOR

Position Purpose: The Database Administrator's role is to, monitor, maintain, and performance tune W&L's databases & NetSuite while ensuring high levels of data availability. This will involve working closely with the Office Manager and W&L's Marketing Strategist.

Background Information to the Position: W&L's provision of services are growing throughout Australia therefore their databases require regular content updates. The Database Administrator's role is to assist the W&L team with overseeing W&L's databases and to ensure their accuracy and availability for marketing/recruitment purposes.

Organisational Team: The W&L Database Administrator reports directly to the Office Manager. The Datab ase Administrator will work in collaboration with the Marketing Strategist for the effective collection of databases of healthcare organizations and allied health therapists in Australia.

Core Accountabilities:
- Data entry
- Database maintenance/updating records
- Calling clients/potential clients to gather and record information
- Development of new databases
- Ensure the quality and accuracy of all information in and placed onto the company databases
- Transferring our current databases into new software

Duty Statement:
- Assess and develop long-term strategies for fluent transfer of information into W&L's databases in conjunction with department managers
- Create models for new database development and/or changes to existing ones
- Respond to and resolve database access and performance issues
- Monitor and regularly update content within the database
- Plan and coord inate data migrations between systems
- Conduct research and make recommendations on W&L's new software and database use
- Perform database transaction and security audits

Behaviours Expected:
- Great phone manner
- Proven ability to build strong relationships with internal and external stakeholders
- Experience in customer service and data entry
- A positive attitude and the confidence to call potential clients requesting information
- Experience with the Microsoft Suite, in particular Excel
- Outstanding time management and organisational skills

Essential Criteria:
- Very good English communication skills – both written and spoken
- Attention to detail
- Professional conduct at all times
- Self motivated
- IT Experience
- Database Experience
- Experience in a BPO/Call Center Industry a plus.

Desirable Criteria:
- Strong understanding of database structures, theories, principles, and practices.
- Working technical experience with designing, building, installing, configuring and supporting database servers
- Strong customer service orientation
- Experience in NetSuite software

Performance Measures Applicable:
- Successful Marketing campaigns utilizing W&L databases
- Database growth
- Database administrative duties are processed within a timely manner
- Database member attrition rate

Key Success Factors:
- Smooth transition of all W&L databases to new software
- Accurate and timely updates to databases
- Response to requests from marketing department for email campaigns
- Increase in online orders/sales

For more information about our company, visit our website:
http://www.wleducation.ph

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