Help Desk Support Staff
No experience required
Taking You Forward, Inc.
Mandaue City, Cebu
Details
Taking You Forward, Inc. is a Business Process Outsourcing (BPO) Company located in Mandaue City, Cebu, Philippines. Our founding principles are order, discipline, and control. We have grown fast over the years, however, in the process of growing we have kept our business processes intact to ensure that we continuously provide excellent service to our partners. As a premier provider of BPO services in the Philippines, our organization is managed by a group of dynamic people who exceed the status quo, improving the business to be more effective and more efficient for the benefit of our clients.
Our Core Competencies
We center on service excellence, innovation, growth, leadership and success. We are consistent in all these areas because of our professionalism, commitment and value proposition.
We practice Transparency, Honesty and Integrity in all of our dealings at all ti mes. No hidden charges, no hidden provisions, no surprises.
Our Services and Market Reach
To date, we cover Australia, North America, UK, Middle East and Asia Pacific. We capitalize on our strengths in delivering excellent services. Our business units covers four (4) major areas, that is, Customer Care, Sales, Technical Support and back-office services.
Taking You Forward, Inc. is currently looking for:
HELP DESK SUPPORT STAFF
Summary of Job Description:
The Help Desk Support Staff's main role connects the end users and IT department. They are the first point of access for IT queries by end users, providing answers and simple solutions to enable continued use of their IT systems.
Duties and Responsibilities:
- Provide first line response for users requiring assistance with information technology issues and problems
- Respond to r equests for technical assistance by phone, email and/or using a help desk management system.
- Escalate more involved problems to the appropriate IT/IS support teams.
- Update daily status reports and shift handover reports.
Qualifications:
- Keen to details.
- Customer Service Skills
- Excellent Communication, written and verbal
- Proficient with Word processing and spreadsheet applications (MS Office)
- Degree in Computer Science, Information Management, or similar training or experience.
- Willingness and ability to work hours necessary to meet deadlines required.
- Must be flexible with schedules/shifts and be willing to work on weekends.
Our Core Competencies
We center on service excellence, innovation, growth, leadership and success. We are consistent in all these areas because of our professionalism, commitment and value proposition.
We practice Transparency, Honesty and Integrity in all of our dealings at all ti mes. No hidden charges, no hidden provisions, no surprises.
Our Services and Market Reach
To date, we cover Australia, North America, UK, Middle East and Asia Pacific. We capitalize on our strengths in delivering excellent services. Our business units covers four (4) major areas, that is, Customer Care, Sales, Technical Support and back-office services.
Taking You Forward, Inc. is currently looking for:
HELP DESK SUPPORT STAFF
Summary of Job Description:
The Help Desk Support Staff's main role connects the end users and IT department. They are the first point of access for IT queries by end users, providing answers and simple solutions to enable continued use of their IT systems.
Duties and Responsibilities:
- Provide first line response for users requiring assistance with information technology issues and problems
- Respond to r equests for technical assistance by phone, email and/or using a help desk management system.
- Escalate more involved problems to the appropriate IT/IS support teams.
- Update daily status reports and shift handover reports.
Qualifications:
- Keen to details.
- Customer Service Skills
- Excellent Communication, written and verbal
- Proficient with Word processing and spreadsheet applications (MS Office)
- Degree in Computer Science, Information Management, or similar training or experience.
- Willingness and ability to work hours necessary to meet deadlines required.
- Must be flexible with schedules/shifts and be willing to work on weekends.
0 comments:
Post a Comment