Technical Support Professionals (VoIP)
No experience required
Stream Global Services
Asia Town I.T. Park, Apas, Cebu City, Cebu
Details
Stream Global Services
As a premium, global provider of sales, customer care, technical support, and complex process outsourcing services, Stream focuses on increasing brand value, revenue and operational efficiencies for our clients. Stream is a recognized leader at excelling within the most demanding and complex customer care engagements, where a highly-skilled workforce with specialized training is required. Our innovative service solutions address specific client needs through proven best practices, clear vision and solid leadership. Stream blends agility with a global, standardized delivery model to create smart, flexible solutions that help solve our clients' critical business needs. Stream handles more than 150 million voice, chat, and e-mail contacts annually in 35 languages.
Come join us today, and see your career take off.
Technical Support Professionals (VoIP)
Responsibilities:
As a technical support professional, you will take inbound customer calls to provide technical support for end users through active listening, effective troubleshooting, and problem solving through established methods and procedures. Per request, on inbound calls, you will provide "up sell" information that might include faster speeds, new features including technical support or any other information to disseminate on a call. You will identify the need to escalate specific issues and follow through where necessary. You will also transfers calls to other departments where appropriate. In addition, you will present detailed information and responds to questions from Managers, Client, and Customers in a professional and courteous manner.
Requirements:
• Must have finished at least two (2) years in college or possess a voca tional/short course certificate.
• With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
• Excellent English communication skills.
• Good problem solving and decision making skills.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
"Do you want to improve your communication & technical skills? Stream Global Services can provide supplemental Language training and Technical pre-employment training!"
As a premium, global provider of sales, customer care, technical support, and complex process outsourcing services, Stream focuses on increasing brand value, revenue and operational efficiencies for our clients. Stream is a recognized leader at excelling within the most demanding and complex customer care engagements, where a highly-skilled workforce with specialized training is required. Our innovative service solutions address specific client needs through proven best practices, clear vision and solid leadership. Stream blends agility with a global, standardized delivery model to create smart, flexible solutions that help solve our clients' critical business needs. Stream handles more than 150 million voice, chat, and e-mail contacts annually in 35 languages.
Come join us today, and see your career take off.
Technical Support Professionals (VoIP)
Responsibilities:
As a technical support professional, you will take inbound customer calls to provide technical support for end users through active listening, effective troubleshooting, and problem solving through established methods and procedures. Per request, on inbound calls, you will provide "up sell" information that might include faster speeds, new features including technical support or any other information to disseminate on a call. You will identify the need to escalate specific issues and follow through where necessary. You will also transfers calls to other departments where appropriate. In addition, you will present detailed information and responds to questions from Managers, Client, and Customers in a professional and courteous manner.
Requirements:
• Must have finished at least two (2) years in college or possess a voca tional/short course certificate.
• With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
• Excellent English communication skills.
• Good problem solving and decision making skills.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
"Do you want to improve your communication & technical skills? Stream Global Services can provide supplemental Language training and Technical pre-employment training!"
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