Be a Financial Sales & Services Specialist! Convergys

Be a Financial Sales & Services Specialist!

No experience required

Convergys

Cebu City, Cebu

Posted on : January 16, 2012 12:28 pm
Category : Call Center / BPO
Job ID : 38527
Accepting applications until February 15, 2012, Wednesday

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Details

Be part of the BIGGEST private multinational BPO company
in the country and  join the growing PREMIER team of
Sales & Customer Care Experts

A FINANCIAL SALES EXPERT handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:

Account status
Card product information
Disputes
Cash advances/checks
Balance transfers
Payments
Rates/fees
General account maintenance
Lost/stolen/fraud closures
Selling
We are looking for candidates with:

A College Degree of any course
Work experience related to sales or credit cards
Above average communication skills in English
Basic computer operations knowledge
Persuasiveness and a willingness to sell
An ability to deliver information at customer's knowledge level in an understandable manner
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime .
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in CEBU CITY.