Helpdesk Support Reps (Code: HD)
1 year experience required
Opinionology
Lapu-Lapu City, Cebu
Details
Opinionology (formerly Western Wats) is the leading provider of survey research data collection. We empower decision makers to advance their interests with accurate, timely information. We specialize in quantitative research data collection via live telephone interviewer, automated telephony and the web.
HELPDESK SUPPORT REPS
(Code: HD)
Essential Job Functions:
- Provide support for application, desktop and WIRE issues.
- Responsible for reporting results, following escalation process, and dispatching issues to the proper channels.
- Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Approach reported problems systematically, analyzing and evaluating, and making recommendations to the appropriate end-users.
- Monitors and escalates alerts.
- Monitor corporate servers and applications to ensure high availability.
- Create and maintain existing system documentation.
The ideal candidate should have:
- Creative thinking and problem solving.
- Attention to detail.
- Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing.
- Degree in Computer Science, Information Management, or similar training or experience.
- Strong work ethic, and the willingness and ability to work hours necessary to meet project deadlines required.
- Must be flexible with schedules/shifts and be willing to work weekends.
HELPDESK SUPPORT REPS
(Code: HD)
Essential Job Functions:
- Provide support for application, desktop and WIRE issues.
- Responsible for reporting results, following escalation process, and dispatching issues to the proper channels.
- Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Approach reported problems systematically, analyzing and evaluating, and making recommendations to the appropriate end-users.
- Monitors and escalates alerts.
- Monitor corporate servers and applications to ensure high availability.
- Create and maintain existing system documentation.
The ideal candidate should have:
- Creative thinking and problem solving.
- Attention to detail.
- Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing.
- Degree in Computer Science, Information Management, or similar training or experience.
- Strong work ethic, and the willingness and ability to work hours necessary to meet project deadlines required.
- Must be flexible with schedules/shifts and be willing to work weekends.
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