Respondent Support Representative (Code: RSR Applicant)
1 year experience required
Opinionology
Lapu-Lapu City, Cebu
Details
Opinionology (formerly Western Wats) is the leading provider of survey research data collection. We empower decision makers to advance their interests with accurate, timely information. We specialize in quantitative research data collection via live telephone interviewer, automated telephony and the web.
NOW HIRING:
RESPONDENT SUPPORT REPRESENTATIVE
(CODE: RSR APPLICANT)
Qualifications:
- At least college level preferably majoring in English or Communications
- Excellent in written and verbal communication skills in English
- Basic knowledge of Microsoft Office applications required
- Basic knowledge of the internet
- Experience in Customer Service would be an advantage
- Highly adept in business correspondence with keen attention to detail
- Must possess strong analytical and organizational sk ills
- Ability to multi task and handle high pressure situations and can work with minimal supervision
- Trainable and adaptable to learn new technology
- Willing to work on flexible schedules including weekends, holidays, and graveyard shifts
Responsibilities:
- Answer e-mails and phones professionally
- Investigate issues and find solutions for our customers
- Identify and escalate priority issues
- Route e-mails and calls to appropriate resource
- Process customer requests
- Respond to customer inquiries promptly and accurately
- Provide customers with product and service information
- Track projects and follow up on issues relating to phone calls and emails received
- Follow-up customer emails and calls where necessary
- Handle and resolve customer complaints
We offer the following perks to our successful applicants:
- Competitive Compensation Pack age
- Free Shift Meals
- Performance Based- Bonuses (Quarterly and Annual)
- Paid Vacation and Sick Leaves *
- Rice and Transportation Allowance *
- Free Medical and Dental Benefits *
*upon regularization
NOW HIRING:
RESPONDENT SUPPORT REPRESENTATIVE
(CODE: RSR APPLICANT)
Qualifications:
- At least college level preferably majoring in English or Communications
- Excellent in written and verbal communication skills in English
- Basic knowledge of Microsoft Office applications required
- Basic knowledge of the internet
- Experience in Customer Service would be an advantage
- Highly adept in business correspondence with keen attention to detail
- Must possess strong analytical and organizational sk ills
- Ability to multi task and handle high pressure situations and can work with minimal supervision
- Trainable and adaptable to learn new technology
- Willing to work on flexible schedules including weekends, holidays, and graveyard shifts
Responsibilities:
- Answer e-mails and phones professionally
- Investigate issues and find solutions for our customers
- Identify and escalate priority issues
- Route e-mails and calls to appropriate resource
- Process customer requests
- Respond to customer inquiries promptly and accurately
- Provide customers with product and service information
- Track projects and follow up on issues relating to phone calls and emails received
- Follow-up customer emails and calls where necessary
- Handle and resolve customer complaints
We offer the following perks to our successful applicants:
- Competitive Compensation Pack age
- Free Shift Meals
- Performance Based- Bonuses (Quarterly and Annual)
- Paid Vacation and Sick Leaves *
- Rice and Transportation Allowance *
- Free Medical and Dental Benefits *
*upon regularization
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