Team Lead
1 year experience required
Vector BPO
Cebu City, Cebu
Details
Vector BPO is an American-owned and managed full-service contact center with facilities in the U.S. and the Philippines. Vector BPO was founded to provide medium sized companies high quality, cost effective contact center solutions.
TEAM LEAD
Responsibilities:
- Motivating and inspiring the team to go beyond their potential.
- Improving the team and facilitating the communication among the members of team.
- Meeting and exceeding departmental objectives, including targets.
- Creating sense of ownership within the employees and resolving employee issues, if any.
- Ensuring that the employees follow their schedules as it should be as intended.
- Striving for new ways continually to boost performance and/or productivity and provide opportunities for growth.
- Handling escalated calls, complaints, questions, and queries as necessary.
- Documenting general reports on each team membe r's performance and targets as well as ensuring that they exceed the objectives.
Requirements:
- Minimum of 2 years college education
- 1 year or more supervisory experience in a BPO setting
- Strong written and verbal communication skills
- Proficient in MS-Office and other relevant computer applications
- Proficient in the use of the internet and internet-based applications
- Superior knowledge of customer service and sales principles, practices and methods
- Exceptional analytical and listening skills.
- Natural flair for coaching, motivating, and interacting with people.
- Ability to operate well in a call center team environment.
- Familiarity with several voice-logging systems and tools.
- Strong multi-tasking, delegation and organization skills.
- Keenness and flexibility to work extended hours.
For more information about our company, visit our website:
http://www.vectorbpo.com
TEAM LEAD
Responsibilities:
- Motivating and inspiring the team to go beyond their potential.
- Improving the team and facilitating the communication among the members of team.
- Meeting and exceeding departmental objectives, including targets.
- Creating sense of ownership within the employees and resolving employee issues, if any.
- Ensuring that the employees follow their schedules as it should be as intended.
- Striving for new ways continually to boost performance and/or productivity and provide opportunities for growth.
- Handling escalated calls, complaints, questions, and queries as necessary.
- Documenting general reports on each team membe r's performance and targets as well as ensuring that they exceed the objectives.
Requirements:
- Minimum of 2 years college education
- 1 year or more supervisory experience in a BPO setting
- Strong written and verbal communication skills
- Proficient in MS-Office and other relevant computer applications
- Proficient in the use of the internet and internet-based applications
- Superior knowledge of customer service and sales principles, practices and methods
- Exceptional analytical and listening skills.
- Natural flair for coaching, motivating, and interacting with people.
- Ability to operate well in a call center team environment.
- Familiarity with several voice-logging systems and tools.
- Strong multi-tasking, delegation and organization skills.
- Keenness and flexibility to work extended hours.
For more information about our company, visit our website:
http://www.vectorbpo.com
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