Team Manager CAF
4 years experience required
JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Details
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
TEAM LEADER - CAF
The Role:
* Manage a team of 75 -100 FTE or 5 -8TMs
* Manage day to day Performance of all TMs
* Set aggressive goals for the unit and monitor performance
* Analyze Performance of the Unit and provide support to improve and support execution
* Identify root causes and provide effective action plans to drive improvement
* Motivate/develop high performing team and Manage bottom performers
* Maintain Unit Compliance / Quality standards with focus on 0% error rate
* Reduce Customer Complaints
* At the direction of US, assist in building new processes and improving existing work flows to deliver ultimate customer experience
* Provide tactical initiatives to attain network objectives
* Flag potential issues, mitigate risks and recommend solutions
* Attend daily/weekly/monthly calls and talk through performance of the respective unit, site and LOB
* Manage and Drive workforce efficiencies such as schedule adherence, absenteeism, shrinkage and attrition
Qualifications:
* Prior experience leading teams of employees with multiple direct reports is preferred
* Must have 4 - 5 years of management experience in a contact center with 7+ years of total work experience
* Strong leadership, analytical and interpersonal skills are required
* Applicants shou ld be Filipino citizens or hold relevant residence status
* Effective Problem Solving & Decision Making skills
* Flexibility & Adaptability
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
• Asset Management
• Card Services
• Commercial Banking
• Investment Bank
• Retail Financial Services
• Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world's most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
TEAM LEADER - CAF
The Role:
* Manage a team of 75 -100 FTE or 5 -8TMs
* Manage day to day Performance of all TMs
* Set aggressive goals for the unit and monitor performance
* Analyze Performance of the Unit and provide support to improve and support execution
* Identify root causes and provide effective action plans to drive improvement
* Motivate/develop high performing team and Manage bottom performers
* Maintain Unit Compliance / Quality standards with focus on 0% error rate
* Reduce Customer Complaints
* At the direction of US, assist in building new processes and improving existing work flows to deliver ultimate customer experience
* Provide tactical initiatives to attain network objectives
* Flag potential issues, mitigate risks and recommend solutions
* Attend daily/weekly/monthly calls and talk through performance of the respective unit, site and LOB
* Manage and Drive workforce efficiencies such as schedule adherence, absenteeism, shrinkage and attrition
Qualifications:
* Prior experience leading teams of employees with multiple direct reports is preferred
* Must have 4 - 5 years of management experience in a contact center with 7+ years of total work experience
* Strong leadership, analytical and interpersonal skills are required
* Applicants shou ld be Filipino citizens or hold relevant residence status
* Effective Problem Solving & Decision Making skills
* Flexibility & Adaptability
For more information about our company, visit our website:
http://www.jpmo
Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase
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