Sales Quality Assurance & Communication Specialist
1 year experience required
Xlibris Philippines, Inc.
6th Flr, TGU Tower, IT Park, Lahug, Cebu City, Cebu
Details
Xlibris Philippines, Inc. is a leading self-publishing company, a writer's alternative to becoming a published author. Through print on-demand-technology, made convenient through guidance from Xlibris' author consultants and advisors, authors can retain creative control of their book's publishing process. Xlibris provides superior book design and production services to authors and places finished books inside Xlibris' online bookstore and ensures availability for order at more than 25,000 retail outlets worldwide. When readers place orders, Xlibris will print the quantity required, ship to the customer and pay royalties to the author. Among our service offerings are hardback, trade paperback, and four-color picture books. Xlibris continuously offers new publishing services, marketing services a nd special promotions that provide a wide array of choices, thereby empowering writers with author rights and the means to navigate the publishing world under their own directives.
History
Xlibris – the name is a derivation of the Latin term "ex libris" which means "from the library of". This term was traditionally used on the bookplates with a name to distinguish the owner of the book. Xlibris is a pioneer in the self-publishing industry and has been helping authors become their own publishers. Leading the industry for more than 10 years, Xlibris has published more than 20,000 titles written by over 15,000 authors of different genres. The company promotes teamwork, passion and drive for high performance. Xlibrians are articulate, caring, confident, energetic and take good care of their customers. We are top performers who respect each other's craft via integrity, maturity and loya lty to our fellow team members while believing in our ability to expedite change towards a brighter future.
Product and Services
Xlibris is a place created by writers, for writers and about writers. We focus on how new technologies and new approaches, unthinkable ten years ago, can be applied towards making the lives of authors more productive and rewarding today. Xlibris helps authors capitalize on dynamic and evolving changes within the publishing industry where any aspiring author can publish their own legacy for all generations to read.
Currently looking for:
SALES QUALITY ASSURANCE & COMMUNICATION SPECIALIST
Working together with Sales Department and Training Program managers and trainers, Sales Quality and Communications Specialist aims to achieve the following goals:
- Establish quality monitoring and quality assurance processes within the sales department.
- Define sales call and sales email anatomy
- Standardize key stages of email, call flow and selling process
- Standardize key items of sales close
- Standardize process of transferring sale to Finance Department (Payment Central)
- Design and implement a QA assessment and grading scale for sales consultants
- Design, implement, and continuously improve on a QA process flow that will ensure compliance and improve quality of communication and correspondence
- Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics
- Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service
Qualifications:
- Working experience in quality assurance / communications coach for a contact center
- Excellent oral and written communication skills - A positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
Strong leadership and mentoring skills
For more information about our RECRUITMENT EVENTS, visit our multiply site:
http://www.xlib
History
Xlibris – the name is a derivation of the Latin term "ex libris" which means "from the library of". This term was traditionally used on the bookplates with a name to distinguish the owner of the book. Xlibris is a pioneer in the self-publishing industry and has been helping authors become their own publishers. Leading the industry for more than 10 years, Xlibris has published more than 20,000 titles written by over 15,000 authors of different genres. The company promotes teamwork, passion and drive for high performance. Xlibrians are articulate, caring, confident, energetic and take good care of their customers. We are top performers who respect each other's craft via integrity, maturity and loya lty to our fellow team members while believing in our ability to expedite change towards a brighter future.
Product and Services
Xlibris is a place created by writers, for writers and about writers. We focus on how new technologies and new approaches, unthinkable ten years ago, can be applied towards making the lives of authors more productive and rewarding today. Xlibris helps authors capitalize on dynamic and evolving changes within the publishing industry where any aspiring author can publish their own legacy for all generations to read.
Currently looking for:
SALES QUALITY ASSURANCE & COMMUNICATION SPECIALIST
Working together with Sales Department and Training Program managers and trainers, Sales Quality and Communications Specialist aims to achieve the following goals:
- Establish quality monitoring and quality assurance processes within the sales department.
- Define sales call and sales email anatomy
- Standardize key stages of email, call flow and selling process
- Standardize key items of sales close
- Standardize process of transferring sale to Finance Department (Payment Central)
- Design and implement a QA assessment and grading scale for sales consultants
- Design, implement, and continuously improve on a QA process flow that will ensure compliance and improve quality of communication and correspondence
- Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics
- Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service
Qualifications:
- Working experience in quality assurance / communications coach for a contact center
- Excellent oral and written communication skills - A positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
Strong leadership and mentoring skills
For more information about our RECRUITMENT EVENTS, visit our multiply site:
http://www.xlib
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